"Love It or Send It Back" Return Policy

We've Got Your Back!

We take pride in the quality of our products and the value each one brings to our customers. We are so confident that we can offer you a money back guarantee if you don’t love your candles as much as we do.  Unlike most candle makers with NO-burn return policies, we want you to burn ours to make sure you love it or send it back for a full refund of your purchase price! We understand that sometimes things may not go as planned, but we’ve got your back. If you're not feeling the candle you selected, send it back for a full refund and try one of our other fan favorites.

 

Return Policy

  1. Returns must be initiated by the original purchaser within 14 days of delivery.

  2. Returns must be sent with return label obtained from Mahogany House within 7 days of receiving the return label.

  3. Our return policy applies all purchases made directly on our website  (MyMahoganyHouse.com) with exception to limited release and/or seasonal items. 

  4. The customer is responsible for all shipping costs associated with returns.

    • We will facilitate the shipping process and deduct the cost of shipping from the refund amount.

 

 How to Initiate a Return

To get the process started, simply reach out to our customer support team returns@mymahoganyhouse.com and we will guide you through the steps to ensure a smooth return experience. We're here to assist you every step of the way!

Once we receive your returned item(s), we'll process your refund within 5 to 7 business days. We're committed to making your experience with Mahogany House exceptional. If you have any questions or concerns, feel free to drop us a line.

 

14-Day Returns

We offer a 14-day return policy for all eligible items. This means you must initiate your return by contacting us within 14 days of receiving your order. Once your return request is approved, we will email you a prepaid shipping label. You will then have 7 days from the date you receive the label to ship the item back to us. Please note that the 7-day return window will not end before the original 14-day return period.

For example, if you initiate a return on the 13th day after receiving your order, you will still have the full 7 days from the date you receive your shipping label to send the item back.

Returns received outside this timeframe may not be eligible for a refund. In this case, the cost of return shipping of the item back to the customer, will be the responsibility of the customer.

 

Third-party Services

The full amount you pay for shipping is paid to USPS to fulfill your order. Therefore, we are unable to refund shipping costs associated with orders or provide refunds for orders that are not received due to issues with shipping. If you encounter issues with the delivery of your package, please reach out to USPS, with your tracking number, first. If you are unable to resolve you issue with USPS, please reach out to us at Orders@MyMahoganyHouse.com.

 

Return Policy for Limited Release/Seasonal Items

Due the seasonal and limited release nature of our special product drops, these items are not eligible for the 14-day "Love It or Send It Back"Return Policy. We will replace or refund seasonal and limited release items that arrive damaged.

 

 

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