Our Shipping Policy

For Pick Up in Store Orders:

Pick up orders can ONLY be picked up during the following store hours: Tuesday - Friday from 11am and 5pm Saturday from 11am - 3pm. Please be prepared to showy our confirmation email when you come to collect your order.

Domestic Shipping (United States-only) for Candles, Accessories, Scented Products, and Apparel.

At this time, we only ship candles to the continental United States. Please see additional details.

Carrier: All candle products will be shipped through USPS Ground Advantage.

Processing Time: Orders of currently in-stock products are processed within 2-3 business days.

Package Insurance: USPS orders come with $100 worth of package insurance to cover items that lost of damaged in transit. 

Lost or Stolen Packages: If your package is missing or lost, and you have received tracking info updates, please initiate the claims process with USPS Within 30 days of the expected delivery to resolve the issue. If you are unable to resolve the issue with USPS, please reach out to orders@mymahoganyhouse.com. Provide you name, address, order number, and a copy/screenshot of your correspondence with USPS.

Shipping Time: Depending on your location, shipping can take 3-7 business days.

Shipping Rates:
- All candles are shipped with USPS to provide consistent and cost effective shipping method for all customers. Costs are dependent on changes to the cost of USPS Ground Advantage shipping. 

• Orders $100 and above are eligible for Free shipping
• **Tracking:** You will receive a tracking number via email once your order has shipped.

Returns on Candle Products:

We offer an industry best return policy that allows you to burn and return if you are not satisfied. See return policy for more details.