RETURN POLICY

CANDLE RETURNS

We've Got Your Back

We take pride in the quality of our products and the value each one brings to our customers. We are so confident that we can offer you a money back guarantee if you don’t love your candles as much as we do.  Unlike most candle makers with NO-burn return policies, we want you to burn ours to make sure you love it or send it back for a full refund of your purchase price! We understand that sometimes things may not go as planned, but we’ve got your back. If you're not feeling the candle you selected, send it back for a full refund and try one of our other fan favorites.

 

Return Policy

1. Returns must be initiated by the original purchaser within 14 days of delivery.

2. Returns must be sent with return label obtained from Mahogany House.

3. Our return policy applies only to the purchase of candles and melts.

4. The customer is responsible for all shipping costs associated with returns.

   • We will facilitate the shipping process and deduct the cost of shipping from the refund amount.

 How to Initiate a Return

To get the process started, simply reach out to our customer support team returns@mymahoganyhouse.com and we will guide you through the steps to ensure a smooth return experience. We're here to assist you every step of the way!

Once we receive your returned item(s), we'll process your refund within 5 to 7 business days. We're committed to making your experience with Mahogany House exceptional. If you have any questions or concerns, feel free to drop us a line.

Third-party Services

We use third-party shipping to fulfill orders. Therefore, we are unable to refund shipping costs associated with orders or provide refunds for orders that are not received due to issues with shipping.

While our return policy is the best in the business, it doesn't protect you from porch pirates or the rare lost or delayed package in delivery (this would be the responsibility of the shipping vendor). Because of this, we recommend that all customers take advantage of the ShipInsure Shipping Protection service that is offered at checkout. This third-party service costs as little as $1 and covers damaged, missing or stolen packages. Claims are filed directly with ShipInsure cover your entire purchase and shipping costs. 

Customers who opt into ShipInsure Shipping Protection must file a claim and seek resolution with ShipInsure (for any and all covered reasons) before contacting Mahogany House.

 

APPAREL RETURNS 

Due to custom nature and additional expense related to returns of apparel products, there is a 20% restocking fee on all apparel returns.  

Custom Apparel Return Policy

1. We will cover the cost of replacing items with factory defects or in the case of the wrong product being shipped. There will be no restocking fee applied.

• Items returned for other reasons (e.g., ordered the wrong size or changed mind about order) are subject to additional shipping costs a restocking fees.

1. All items must be returned in the original packaging in unused or unworn condition. Items with visible signs of wash or wear will not be refunded

2. Returns must be initiated by the original purchaser within 5 days of delivery.

3. Returns must be sent with return label obtained from Mahogany House.

4. The customer is responsible for all shipping costs associated with returns.

5. Combined value of any returned apparel items is limited to $100 per order.

6. The customer is responsible for a restocking fee that of 20% of the original purchase price (before tax & shipping costs).

7. We will facilitate the shipping process and deduct the cost of shipping and restocking from the refund amount.

 How to Initiate a Return

To get the process started, simply reach out to our customer support team returns@mymahoganyhouse.com and we will guide you through the steps to ensure a smooth return experience. 

Once we receive your returned item(s) and assessed the condition, we'll process your refund within 5 to 7 business days. Retuned Items that show visible signs of wear will NOT be refunded. These can be shipped back to customer at customer's expense or will be discarded. 

Lost or Stolen Apparel Packages

If your apparel order is missing or lost, and you have received tracking info updates, please:

(1) contact the shipping carrier within 30 days of the expected delivery to inquire about the delivery or your package.

(2) Please also ensure that your address is accurate and (

3) ensure that you have thorough checked your delivery location for the package.

If after completing the first 3 steps above, you cannot locate your package, reach out to returns@mymahoganyhouse.com. Provide you name, address, order number, and a copy/screenshot of your correspondence with the shipping carrier.